The Journal

Insight and commentary based on 28 years experience in the gritty reality of doing.

The Us-versus-Them Mentality; The 3 Main Causes of Poor Field Team Productivity

10 Apr 2017

Posted In Utilities

Several factors in the Field Operations of many utility organisations directly affect field team productivity. An inability to complete jobs efficiently or achieve targets often results in..

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The Top Challenges within Field Operations for Operational Leaders; and How to Solve Them

23 Mar 2017

Posted In Utilities

It goes without saying that operational leaders working within today’s competitive environment are challenged every day with an abundance of internal and external pressures. They strive to..

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How to Achieve Productivity Improvements for Field Operations

15 Mar 2017

Posted In Utilities

Optimising field service productivity continues to be a key challenge within Field Operations. With continuing pressure to reduce operating expenses and achieve increased customer satisfaction..

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The Importance of Planning in Field...

03 Mar 2017

Posted In Utilities

In the modern Utility sector, demand for field services has continued to rise consistently over time, leading to increasing cost pressures and more intense workloads. The demand from both..

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Your next complaint is an advocate in waiting...

28 Feb 2017

Posted In Engage & Improve, Financial services

I was privileged to have been a judge at the first ever Awards International 'UK Complaint Handling Awards', which took place on 23rd February, and I must say I was extremely impressed with the..

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Key Components for Improving Field Operations Processes in Utilities

27 Feb 2017

Posted In Utilities

Field Operations processes are a central component of every Utility organisation’s value chains, and their efficiency has never been of greater significance than it is now. The composite challenge..

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Why are Productivity Improvements for Field Operations a Major Challenge?

15 Feb 2017

Posted In Utilities

It goes without saying that field operations extensively contribute to the structure of Utilities Organisations, yet why do they continue to be a weak link?

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‘One in 10’ patients face long delays...

15 Feb 2017

Posted In Healthcare

BBC News reports that 475,000 patients in England waited for over four hours for a ward bed in 2015-2016. This equates to 11% of the 4.2 million people admitted to hospital.

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More than half of businesses set to switch water supplier in 2017

03 Jan 2017

Posted In Utilities

In a recent survey, 74% of businesses in England stated they were likely to change water provider when the retail water market opens up in April 2017. Only 19% of businesses responded to say they..

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Productivity is the Achilles’ heel of UK manufacturing

07 Dec 2016

Posted In Productivity

What can we do to raise productivity? 

Figures from the Office for National Statistics demonstrate an increase in UK manufacturing output for the second quarter of 2016, however, UK productivity..

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