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The Journal

Insight and commentary based on 28 years experience in the gritty reality of doing.

A positive spotlight on Higher Education – an opportunity to reinvent?

08 Nov 2018

Posted In Higher Education

The Higher Education (HE) industry sector, which sees yearly revenues of ~£30 billion, is rarely out of the spotlight. Much of this attention is focused on the political pressures; whether from..

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The five key enablers that deliver and sustain continuous improvement

07 Nov 2018

Posted In Engage & Improve

The Unipart Group of Companies has been on a remarkable journey over the last 30 years; transforming itself from being the parts division of British Leyland in to one of the UK’s leading..

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An introduction to Unipart Expert Practices

07 Nov 2018

Posted In Engage & Improve

Unipart Expert Practices helps clients to rapidly increase productivity, improve quality and customer service levels, and create capacity for growth in a way that can be sustained and continuously..

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A new joint venture offers virtual digital workforce

06 Nov 2018

Posted In Engage & Improve, Productivity

Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software..

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NHS Health System Support Framework

20 Sep 2018

Posted In Healthcare

Following our earlier post about the NHS Supply Chain contract made on the 5th September 2018, I am pleased to be able to say that Unipart have also been awarded a place on the NHS Health System..

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Unipart awarded 5 year NHS Supply Chain Logistics Contract

20 Sep 2018

Posted In Healthcare

You may have seen the recent Press Release from Health Minister Steve Barclay confirming that Unipart has won a five year logistics contract for the new NHS Supply Chain.

The new logistics..

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The challenges of working with smaller suppliers (and how to overcome them)

05 Jul 2018

Posted In Supply Chain, Manufacturing

Whilst they may share the same objectives, supply chains offer different levels of complexity and challenge across sectors. The high volume and high complexity of the automotive sector contrasts..

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Recognise these five warning signs? Your supply chain could be at risk.

26 Mar 2018

Posted In Manufacturing, Supply Chain

The ability to sense danger before it occurs is paying dividends for many organisations both in maintaining high performance levels and reducing costs.

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Sharing in Growth wins national innovation award

05 Mar 2018

Posted In Manufacturing

Sharing in Growth (SIG) has won this year's Semta Innovation Award for improving the capability and productivity of more than 10,000 people working in the UK aerospace supply chain.

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What is avoidable contact and how do you implement it correctly?

24 Jan 2018

Posted In Contact Centres, Utilities, Financial services, Water, Engage & Improve, Customer Service

In a previous blog, we looked at the subject of ‘first contact resolution’ in contact centres. In this blog, we are looking at whether ‘contact’ is always the best option for a transaction, and..

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