The Higher Education (HE) industry sector, which sees yearly revenues of ~£30 billion, is rarely out of the spotlight. Much of this attention is focused on the political pressures; whether from..
Insight and commentary based on 28 years experience in the gritty reality of doing.
Posted In Engage & Improve
The Unipart Group of Companies has been on a remarkable journey over the last 30 years; transforming itself from being the parts division of British Leyland in to one of the UK’s leading..
Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software..
Posted In Healthcare
You may have seen the recent Press Release from Health Minister Steve Barclay confirming that Unipart has won a five year logistics contract for the new NHS Supply Chain.
The new logistics..
Whilst they may share the same objectives, supply chains offer different levels of complexity and challenge across sectors. The high volume and high complexity of the automotive sector contrasts..
The ability to sense danger before it occurs is paying dividends for many organisations both in maintaining high performance levels and reducing costs.
In a previous blog, we looked at the subject of ‘first contact resolution’ in contact centres. In this blog, we are looking at whether ‘contact’ is always the best option for a transaction, and..