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The Journal

Insight and commentary based on 28 years experience in the gritty reality of doing.

Oliver Jobson

Oliver Jobson
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Recent Posts

A new joint venture offers virtual digital workforce

06 Nov 2018

Posted In Engage & Improve, Productivity

Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software..

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Sharing in Growth wins national innovation award

05 Mar 2018

Posted In Manufacturing

Sharing in Growth (SIG) has won this year's Semta Innovation Award for improving the capability and productivity of more than 10,000 people working in the UK aerospace supply chain.

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What is the definition of first contact resolution and why is it so important?

04 Oct 2017

Posted In Customer Service, Contact Centres

The definition of first contact resolution (FRC) is exactly how it sounds. It is having the ability to resolve a customer's issue with a single interaction, this could be a single phone call,..

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'UK construction weakest in four years'

11 Nov 2016

Posted In Construction & Infrastructure

The UK's construction sector recorded its weakest performance in four years in the July-to-September quarter, official figures from the Office for National Statistics (ONS) have shown.

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Join us at Utility Week Congress

17 Oct 2016

Posted In Utilities, News

Evolving regulatory priorities, increased competition and technological advancements are shifting the sector beyond recognition and during the 2 days delegates will have the opportunity to:

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Why are UK workers so unproductive?

30 Aug 2016

Posted In Productivity

Could it be down to rising wage inequality? Sandra Polaski, the former US secretary of state’s special representative for international labour affairs believes it is. It's widely reported that UK..

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Productivity Drivers: Technology? Skills? Individuals?

22 Jul 2016

Posted In Productivity

One of the most common assumptions made about productivity is that it is to do with process technology. It stands to reason that a worker with an expensive machine can crank out more stuff than..
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Unipart Group scoops coveted wellbeing award at Responsible Business Awards

12 Jul 2016

Posted In News

Unipart Group has won the Bupa Wellbeing at work award in Business in the Community’s 2016 Responsible Business Awards held at the O2 in London.

The award recognised Unipart’s robust approach to..

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Productivity Measures: Deeply Flawed?

23 Jun 2016

Posted In Productivity

The underlying data is incomplete and noisy. The models which underpin the rules, and the assumptions which underpin the models, are deeply flawed, and understood in detail by very few people..

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Packaged bank account complaints jump 100%

22 Jun 2016

Posted In Financial services

Complaints about "packaged bank accounts" - that charge a monthly fee for “added benefits” such as travel insurance  and breakdown cover – have more than doubled in the past year.

Between March..

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