Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software..
Insight and commentary based on 28 years experience in the gritty reality of doing.
The definition of first contact resolution (FRC) is exactly how it sounds. It is having the ability to resolve a customer's issue with a single interaction, this could be a single phone call,..
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Unipart Group has won the Bupa Wellbeing at work award in Business in the Community’s 2016 Responsible Business Awards held at the O2 in London.
The award recognised Unipart’s robust approach to..