Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software..
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Insight and commentary based on 28 years experience in the gritty reality of doing.
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Posted In Manufacturing
Sharing in Growth (SIG) has won this year's Semta Innovation Award for improving the capability and productivity of more than 10,000 people working in the UK aerospace supply chain.
Posted In Customer Service, Contact Centres
The definition of first contact resolution (FRC) is exactly how it sounds. It is having the ability to resolve a customer's issue with a single interaction, this could be a single phone call,..
Posted In Productivity
What can we do to raise productivity?
Figures from the Office for National Statistics demonstrate an increase in UK manufacturing output for the second quarter of 2016, however, UK productivity..
Posted In Utilities
After four years of leakage levels increasing in the water industry, levels have finally started to decrease - by 1.4 per cent over the last year. The Consumer Council for Water emphasises that..
Posted In Construction & Infrastructure
The UK's construction sector recorded its weakest performance in four years in the July-to-September quarter, official figures from the Office for National Statistics (ONS) have shown.
Posted In Productivity
Could it be down to rising wage inequality? Sandra Polaski, the former US secretary of state’s special representative for international labour affairs believes it is. It's widely reported that UK..
Posted In Productivity
Posted In News
Unipart Group has won the Bupa Wellbeing at work award in Business in the Community’s 2016 Responsible Business Awards held at the O2 in London.
The award recognised Unipart’s robust approach to..
Posted In Productivity
The underlying data is incomplete and noisy. The models which underpin the rules, and the assumptions which underpin the models, are deeply flawed, and understood in detail by very few people..