The Journal

This article is written for those with little or no knowledge of machine learning, who seek to develop an understanding of the key technologies involved and the potential benefits it has for the..

Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software..

Sharing in Growth (SIG) has won this year's Semta Innovation Award for improving the capability and productivity of more than 10,000 people working in the UK aerospace supply chain.

The definition of first contact resolution (FRC) is exactly how it sounds. It is having the ability to resolve a customer's issue with a single interaction, this could be a single phone call,..

What can we do to raise productivity? 

Figures from the Office for National Statistics demonstrate an increase in UK manufacturing output for the second quarter of 2016, however, UK productivity..

After four years of leakage levels increasing in the water industry, levels have finally started to decrease - by 1.4 per cent over the last year. The Consumer Council for Water emphasises that..

The UK's construction sector recorded its weakest performance in four years in the July-to-September quarter, official figures from the Office for National Statistics (ONS) have shown.

Could it be down to rising wage inequality? Sandra Polaski, the former US secretary of state’s special representative for international labour affairs believes it is. It's widely reported that UK..

Unipart Group has won the Bupa Wellbeing at work award in Business in the Community’s 2016 Responsible Business Awards held at the O2 in London.

The award recognised Unipart’s robust approach to..