Evolving regulatory priorities, increased competition and technological advancements are shifting the sector beyond recognition and during the 2 days delegates will have the opportunity to:
- Gain insight into market reforms priorities from BEIS, Defra, CMA, Ofgem and Ofwat
- Hear the latest updates on retail marketing opening and smart meter rollout delivery
- Find out how your peers are aligning investment decisions with customer outcomes
- Discover innovative ways to deliver flexible solutions to your customers
Delegates will also have the opportunity to be inspired by companies embracing disruption and transforming their businesses.
In particular, our Chairman and Group Chief Executive, John Neill CBE, will be presenting how he steered the Unipart Group of Companies through turbulent waters and how the power of people is vital for success.
Unipart are currently working with National Grid to deliver their programme of Operational Excellence (watch the video). The practice has also recently finished working for a client where we have been able to demonstrate significant improvement in customer complaints performance and the customer experience (read the case study).
Read more: Utility Week Congress 2016