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John Neill: How the NHS can follow the Unipart way to efficiency

Unipart used lean thinking to transform itself into a highly efficient logistics company, Chief executive John Neill here describes how he believes the NHS can follow suit. The world is littered with failed lean implementations because it looks easy, but it's not, so what have Unipart learnt which may be helpful?

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Published by Guardian Professional, guardian.co.uk, 21 July 2011

The Unipart Way: performance improvement that sustains

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