Unipart Expert Practices will be exhibiting at Utility Week's 2015 Customer Conferences for the Water and Utilities Industry. Find out how you can improve your organisations customer experience.
Unipart will be exhibiting at both the water and energy conferences taking place on the 21st and 22nd respectively. The head of Unipart's Utilities practice will also be holding a plenary session titled 'Engaging your employees to deliver consistently higher levels of customer service'. If we haven't already been in touch with you then we look forward to meeting you at the event to discuss how we may be able to help improve your organisations customer experience.
Unipart are currently working with National Grid to deliver their programme of Operational Excellence (watch the video). The practice has also recently finished working for a client where we have been able to demonstrate significant improvement in customer complaints performance and the customer experience (read the case study).
About the Utility Week Customer Conferences
Energy utilities must be at the top of their game when it comes to consumer strategy, collaboration and communication. The 2nd Annual Utility Week Energy Customer Conference will address how all energy retailers can improve engagement with consumers and use award-winning best practice to drive their performance. On a strategic level, senior executives will share insight on social media, smart metering, marketing, competition, policy, and increasing loyalty while improving basic customer service.
With AMP6 underway, the arrival of retail competition in 2017 and the new SIM measures there is a lot at stake in the world of the water customer. Utility Week's Water customer conference brings together senior directors from water companies, solution providers and regulatory bodies to drive forward the increasingly central issue of consumer strategy for the water sector in a time of a great paradigm shift.