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Policy focus: Development and Efficiency - Learning about ‘lean’ techniques

Author: Oliver Jobson

The Head of Performance at Unipart Expert Practices, John Coulston, explains that “essentially lean is all about building quality into processes so that it’s impossible to get an activity wrong. At the same time, you take waste out of the process and make it more efficient.”

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Published by Civil Service World, Issue 165, 9 March 2011

The Unipart Way: performance improvement that sustains

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