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The Journal

Insight and commentary based on 28 years experience in the gritty reality of doing.

An introduction to Unipart Expert Practices

07 Nov 2018

Posted In Engage & Improve

Unipart Expert Practices helps clients to rapidly increase productivity, improve quality and customer service levels, and create capacity for growth in a way that can be sustained and continuously..

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A new joint venture offers virtual digital workforce

06 Nov 2018

Posted In Engage & Improve, Productivity

Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software..

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NHS Health System Support Framework

20 Sep 2018

Posted In Healthcare

Following our earlier post about the NHS Supply Chain contract made on the 5th September 2018, I am pleased to be able to say that Unipart have also been awarded a place on the NHS Health System..

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The challenges of working with smaller suppliers (and how to overcome them)

05 Jul 2018

Posted In Supply Chain, Manufacturing

Whilst they may share the same objectives, supply chains offer different levels of complexity and challenge across sectors. The high volume and high complexity of the automotive sector contrasts..

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Recognise these five warning signs?...

26 Mar 2018

Posted In Supply Chain, Manufacturing

The ability to sense danger before it occurs is paying dividends for many organisations both in maintaining high performance levels and reducing costs.

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Sharing in Growth wins national innovation award

05 Mar 2018

Posted In Manufacturing

Sharing in Growth (SIG) has won this year's Semta Innovation Award for improving the capability and productivity of more than 10,000 people working in the UK aerospace supply chain.

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What is avoidable contact and how do you implement it correctly?

24 Jan 2018

Posted In Engage & Improve, Financial services, Utilities, Customer Service, Water, Contact Centres

In a previous blog, we looked at the subject of ‘first contact resolution’ in contact centres. In this blog, we are looking at whether ‘contact’ is always the best option for a transaction, and..

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The Secret to Balancing Process and Agility in Manufacturing

21 Dec 2017

Posted In Supply Chain, Manufacturing

We caught up with Alan Kelly, MD of Unipart Expert Practices, earlier this month to discuss the relevance of process and agility in promoting success throughout the supply chains of today—and..

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NHS operating theatres in England ‘wasting two hours a day’

24 Oct 2017

Posted In Healthcare

NHS Improvement’s recent report reveals the startling figure that an additional 280,000 non-emergency surgical procedures could be undertaken within the NHS in England, as a result of improved..

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