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The Journal: Engage Improve

Insight and commentary based on 28 years experience in the gritty reality of doing.

Viewpoint: a marathon, not a sprint

25 Mar 2020

Posted In Engage & Improve, News

It’s been an unforgettable few weeks for the UK, with the impact of Coronavirus progressively bringing many businesses to near breaking point.  Leadership teams are activating their crisis management..
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Has there ever been a greater impetus to review strategy?

20 Mar 2020

Posted In Engage & Improve

The coronavirus epidemic is testing critical internal business processes, including payroll, accounts receivable and accounts payable.  For many, it is also bringing much of normal business activity..
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If happy employees are productive employees, how do you make them happy?

03 Mar 2020

Posted In Engage & Improve, Productivity

(Alternative Title: why you should stop chasing employee happiness and strive for employee engagement) A number of recent (and not so recent) LinkedIn posts, news articles and research papers posit..
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The importance of digital to future prosperity

19 Feb 2020

Posted In Engage & Improve, Productivity

An interview with Unipart Chairman and CEO John Neill was published in Financial Director magazine this week:
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A Health and Safety management system that wins awards

09 Dec 2019

Posted In Engage & Improve

The Unipart Way forms the basis of the work we do for our clients. The capability we provide drives performance in Health and Safety, efficiency, productivity and quality. That's why we are..
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What is machine learning and how can it help improve performance?

25 Mar 2019

Posted In Engage & Improve

This article is written for those with little or no knowledge of machine learning, who seek to develop an understanding of the key technologies involved and the potential benefits it has for the..
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The five key enablers that deliver and sustain continuous improvement

07 Nov 2018

Posted In Engage & Improve

The Unipart Group of Companies has been on a remarkable journey over the last 30 years; transforming itself from being the parts division of British Leyland in to one of the UK’s leading independent..
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An introduction to Unipart Expert Practices

07 Nov 2018

Posted In Engage & Improve

Unipart Expert Practices helps clients to rapidly increase productivity, improve quality and customer service levels, and create capacity for growth in a way that can be sustained and continuously..
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A new joint venture offers virtual digital workforce

06 Nov 2018

Posted In Engage & Improve, Productivity

Unipart Group and Voyager Solutions are to work together to provide transformation services for back-office processing, client service administration and operational reporting using software robots..
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What is avoidable contact and how do you implement it correctly?

24 Jan 2018

Posted In Engage & Improve, Financial services, Utilities, Customer Service, Contact Centres

In a previous blog, we looked at the subject of ‘first contact resolution’ in contact centres. In this blog, we are looking at whether ‘contact’ is always the best option for a transaction, and..
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