Posted In
Financial services,
Engage & Improve
I was privileged to have been a judge at the first ever Awards International 'UK Complaint Handling Awards', which took place on 23rd February, and I must say I was extremely impressed with the..
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Posted In
Engage & Improve
‘Lean thinking’ was, until recently, seen as the province of manufacturing companies that were able to reduce costs and increase value by improving the quality of their products and the efficiencies..
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Engage & Improve,
Training
Following these 10 crucial steps will help to create a Lean/continuous improvement organisation. They have been distilled from our breadth of experience in helping clients on their Lean journeys in..
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Posted In
Engage & Improve,
News
In preparation for a new client earlier this month, I recently had the opportunity to go through our brain friendly learning course; the aim of which is to deliver our training to our client teams in..
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Posted In
Engage & Improve,
News
We have long recognised the value of Employee Engagement in our organisation and have been relatively successful in achieving it. However clients often ask us how do we ACTUALLY do it? It sounds..
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Posted In
Engage & Improve,
News
'Once the company leadership has decided the strategy, how do you get all the employees on board? The key word in engagement...' John Neill, Unipart Group CEO, as well as a number of other business..
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