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The Journal: Utilities

Insight and commentary based on 28 years experience in the gritty reality of doing.

More than half of businesses set to switch water supplier in 2017

03 Jan 2017

Posted In Utilities

In a recent survey, 74% of businesses in England stated they were likely to change water provider when the retail water market opens up in April 2017. Only 19% of businesses responded to say they..
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‘More must be done’ to reduce water leakage rates

01 Dec 2016

Posted In Utilities

After four years of leakage levels increasing in the water industry, levels have finally started to decrease - by 1.4 per cent over the last year. The Consumer Council for Water emphasises that more..
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Solving the Field Operations Puzzle

13 Oct 2016

Posted In Utilities

Operational excellence is now more important than ever to solve the regulatory and cost challenges of field operations The importance of efficient field operations has never been of greater..
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Are you ready for a new world of water?

01 Aug 2016

Posted In Utilities

The open water programme will fundamentally change the competitive environment of the water industry in the UK. Whether or not an organisation will sink or swim(!) in the new world of water will be..
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Sharing best practice, driving innovation

11 Jul 2016

Posted In Utilities

My presentation from Utility Week Live outlines how Unipart systematically engages its people to drive innovation and deliver world class levels of operational excellence. This provides us with a..
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8 key steps to deliver an exceptional customer experience

21 Mar 2016

Posted In Utilities

Most organisations have implemented or trialled programmes that aim to deliver customer service improvement. However, we find that these programmes can often fail to
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How important is customer service to Britain’s energy industry?

08 Feb 2016

Posted In Utilities

The following video made by Utility Week features interviews with key industry representatives at the Utility Week's Energy Customer Conference. Find out how attitudes towards the customer experience..
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Building customer loyalty... The 'next industry challenge'?

28 Jan 2016

Posted In Utilities

Last week's Utility Week Customer Conference revealed challenging times lie ahead for utilities. We saw that, whilst customer satisfaction is improving, the industry faces a challenging and changing..
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Customer Experience: Join us at Utility Week's Customer Conferences

13 Jan 2016

Posted In Utilities, News

Unipart Expert Practices will be exhibiting at Utility Week's 2015 Customer Conferences for the Water and Utilities Industry. Find out how you can improve your organisations customer experience.
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Create an organisation focused on the customer experience

08 Jan 2016

Posted In Utilities

The utilities industry is facing a period of significant change and organisational pressure. One key recurring theme is the need to improve the customer experience...
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