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How important is customer service to Britain’s energy industry?

The following video made by Utility Week features interviews with key industry representatives at the Utility Week's Energy Customer Conference. Find out how attitudes towards the customer experience are changing and what organisation's and regulatory bodies are doing to improve customer service in the industry.

 

James Bishop

Posted by James Bishop

Business Analyst, Utilities at Unipart Expert Practices

The Unipart Way: performance improvement that sustains.

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