Boosting back office productivity for an airport operator 

The challenge

As a result of a steep fall in revenue a leading airport company needed to make significant reductions in its operating costs to maintain profitability. We were tasked with helping the company’s Business Support Centre, which provides group shared services to six airports, to improve productivity in all core functions, particularly finance, by at least 20% in just 3 months.

How we helped

Our own experience has shown that a high level of employee engagement is the only way to sustain a new process.

  • We began by engaging with the client’s project team to fully understand the current state of their processes.
  • Tasks were standardised and planning made predictable, eliminating the need for time-consuming handovers.
  • A dedicated team trained and empowered to provide immediate solutions were able to reduce call backs.

To see the full details of how we helped this airport operator, download the full case study at the bottom of the page.

The results

By the end of the 12 week project the following benefits had been achieved:

  • Productivity had improved by twice the target to 40%
  • This resulted in transaction processing times reducing from 10 days to less than two
  • It also allowed staff the time to start targeting old debt previously seen as low priority.

The change from a workplace, dominated by peaks and troughs of activity, to a more stable and efficient approach substantially was very successful. It increased employee engagement and the long-term success of the transformation.

Can we help you boost office productivity?

Download our full case study below to see the full details of how we were able to boost office productivity for this airport operator.

boosting office productivity