How banks can reconnect to their customers
We have repeatedly shown that employees in all divisions and departments, across a range of financial services institutions around the world, can readily be engaged by the Unipart approach.
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With the help of Unipart Expert Practices, NewDay are now able to consistently resolve customer complaints at the first point of contact. This has delivered an improved customer experience and a 20% capacity benefit.
Unipart Expert Practices (UEP) assisted with their programme of transformational change. A particular emphasis was placed on creating a new way of working that would unlock the potential of the organisation. We delivered a net benefit of over £25m
Developing a sustainable step-change in the bank’s mind-sets, behaviours and culture - transferring skills and capability and driving significant and sustainable financial improvement: In 2013 alone, we delivered £60m+ of direct financial benefits - a 2,700% return on investment.
The US network of a global insurance company needed help to change its reputation for late delivery and poor quality of service.