Delivering exceptional business performance within a global bank

Delivering exceptional levels of business performance, engaging employees and improving customer experience across all divisions of a major global banking group

The challenge

In February 2011, one of the largest global banks approached Unipart Expert Practices (UEP) to assist them with their programme of transformational change. The bank’s new strategy was to:

  • Re-engage customers and restore brand reputation
  • Significantly reduce cost base
  • Improve shareholders’ return on investment
  • Engage employees in a new way of working

Our client worked with the standard large FS consulting groups, they acknowledged that although short-term financial objectives had been delivered, a sustainable customer-focussed culture of continuous improvement had not been embedded.

How we helped
  • We were able to rapidly evidence the financial benefit we could deliver
  • Improved levels of customer and employee engagement.
  • Wherever we worked, a culture of sustainable continuous improvement was embedded.
  • We were hosted go-and-see learning visits to our own businesses for over 2,000 of the bank’s employees.
  • Our client was able to leverage the comprehensive knowledge management framework of The Unipart Way to rapidly build the skills and capability of their employees at all levels.
  • Our expert practitioners worked side by side with the bank’s employees in order to transfer knowledge and build capability.

To see the full extent of how we helped to deliver exceptional business performance, download the full case study at the bottom of the page.

The results

Over a 3 year period, our partnership with the client has delivered exceptional levels of sustainable business performance improvements throughout often tumultuous periods of transformational change. In 2013 alone, we delivered £60m+ of direct financial benefits.

Crucially, our client now has a well established and embedded capability within its own workforce.

In summary, we have improved business performance through the following benefits:

  • Improved customer service
  • High levels of employee engagement
  • Significant cost reduction
  • Revenue and profitability uplift
  • Adherence to compliance and regulation
  • Enhanced continuous improvement skills and capabilities.

To see how we transformed this global banks performance, download the full case study below.

business consulting