Our success in meeting our own challenges has shaped our unique approach to consultancy
The US network of a global insurance company needed help to change its reputation for late delivery and poor quality of service. The scope of the programme involved 29 sites spread across seven regions of the USA and the activity would involve both
However, there are several barriers to implementing a standard way of working across many wide spread locations. Each individual tends to believe their way of doing things is the best, which results in a strong reluctance to change,
Due to the success that our client saw, a national roll-out went ahead with continued emphasis on engaging employees in understanding the need for change and training them in embedding, developing and sustaining the new solution.
To see the full extent of how we helped this insurer make a transformational change, download the full case study at the bottom of the page.
By the end of the 19-month project exceptional results and benefits had been achieved:
To look more in depth, download the full case study below.