Our success in meeting our own challenges has shaped our unique approach to consultancy
A UK headquartered financial services company that offers a wide range of investment and insurance services needed help to increase the productivity in its customer complaints resolution process by at least 15%, as part of its wider transformation programme.
Our own experience has shown that the only sure way to keep new processes going is to generate a high level of employee engagement.
Tracking work volumes allows for effective resource allocation
To see the full extent of the improvements we were able to make, download a copy of the full case study at the bottom of the page.