Benefits We Deliver
Understand how we typically deliver returns of 40% productivity improvement
We have shown that Civil Servants can readily be engaged by the Unipart approach, and make radical improvements to services whilst drastically reducing cost at the same time. They also become motivated to carry on making further improvements to their work in Government organisations long after we have left.
We have demonstrated that if people have the necessary skills, knowledge and confidence they can achieve remarkable results.
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The National Insurance Contributions Office (NICO) – which registers 70 million new National Insurance (NI) accounts and processes £59Bn of UK State Benefits and Pensions each year – wanted to improve performance and the level of service provided to customers.
DMB’s goals were to raise productivity by 30% while ensuring its employees had the right skills to continue to improve their performance. In addition they wished this activity to be integrated with PaceSetter (HMRC’s efficiency programme that we had been instrumental in implementing).
The Corporate Shared Services (CSS) department serving Her Majesty’s Revenue and Customs (HMRC) needed help to improve the quality, cost and efficiency of services provided to its customers from its offices across the UK.