Government Case Studies

We have shown that Civil Servants can readily be engaged by the Unipart approach, and make radical improvements to services whilst drastically reducing cost at the same time. They also become motivated to carry on making further improvements to their work in Government organisations long after we have left.

We have demonstrated that if people have the necessary skills, knowledge and confidence they can achieve remarkable results.

If you would like to learn more about how we work with clients, please click here.

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Helping create a wholesale transformation at NICO

The National Insurance Contributions Office (NICO) – which registers 70 million new National Insurance (NI) accounts and processes £59Bn of UK State Benefits and Pensions each year – wanted to improve performance and the level of service provided to customers.

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Improving productivity in debt management for HMRC

DMB’s goals were to raise productivity by 30% while ensuring its employees had the right skills to continue to improve their performance. In addition they wished this activity to be integrated with PaceSetter (HMRC’s efficiency programme that we had been instrumental in implementing).

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Building operational efficiency in HMRC Corporate Shared Services

The Corporate Shared Services (CSS) department serving Her Majesty’s Revenue and Customs (HMRC) needed help to improve the quality, cost and efficiency of services provided to its customers from its offices across the UK.