David Whiting - CEO, Yorkshire Ambulance Service
Hear from David how engaging his employees has led to significant quality and cost improvements
Our approach leaves a legacy where teams are both empowered and motivated to continue making further improvements. We have demonstrated that if people have the necessary skills, knowledge and confidence they can achieve remarkable results and show that you really can improve patient care whilst reducing costs.
Wrightington, Wigan and Leigh NHS Foundation Trust is a high performing trust, however they were facing a substantial challenge to deliver their £12.6m CIP targets. Unipart were asked to help identify an area of activity offering the potential for improving the patient experience and opportunity for significant financial benefits.
Closure threatened this renowned orthopaedic centre of excellence. Longstanding problems with patient flow would need to be overcome in order to free up 2,800 new outpatient slots and achieve annual operating targets for the Wrightington, Wigan and Leigh NHS Trust.
To meet and exceed the 18 week referral target defined by the NHS improvement plan, we set about engaging staff and enabling the delivery of lean patient pathways within local health communities.
Sherwood Forest Hospitals NHS Foundation Trust faced unpredictable demand, particularly during the peak winter months when staff were forced to shift their focus from patient care to simply finding them a bed, was causing widespread problems right across the hospital, impacting staff morale, key quality and performance targets and the Trust’s financial position.
Yorkshire Ambulance Services was at risk of incurring a significant financial loss, and Service Commissioners were also expressing disappointment over the effectiveness & performance of PTS.
As a result, the Trust approached Unipart to seek our help in developing a solution that would improve their PTS while also reducing costs and protecting a significant income risk.
Sherwood Forest Hospital invited us to support the application of Lean principles to the Trust’s Endoscopy Services. The aim was to improve the department’s capacity, productivity and planning to enhance patient experience, employee engagement and potential income.
Given the challenges now facing the NHS, the Countess recognised the need to transform its culture and introduce new ways of working while delivering the highest quality of patient care through committed and capable people. In order to help achieve its objectives it appointed Unipart Expert Practices to help develop this new approach that was to be called the Countess Way.