Raising ED performance and elective productivity to reduce patient waiting times and length of stay

Unipart engaged with teams right across the organisation to improve emergency department 4 hour performance from 75% to 96% (moving from 120th to 6th best in the country), and deliver: additional elective revenues, a significant increase in outpatient appointments and elective procedures within existing resources. The team also reduced fines and improved patient flow within emergency pathways to reduce length of stay. Saving the equivalent of 42,000 bed days per annum - equal to the capacity of more than three full wards!

Delivering World Class Theatres

Wrightington, Wigan and Leigh NHS Foundation Trust is a high performing trust, however they were facing a substantial challenge to deliver their £12.6m CIP targets. Unipart were asked to help identify an area of activity offering the potential for improving the patient experience and opportunity for significant financial benefits.

Improving outpatient capacity

Closure threatened this renowned orthopaedic centre of excellence. Longstanding problems with patient flow would need to be overcome in order to free up 2,800 new outpatient slots and achieve annual operating targets for the Wrightington, Wigan and Leigh NHS Trust.

Dramatically reducing time from GP referral to hospital treatment

To meet and exceed the 18 week referral target defined by the NHS improvement plan, we set about engaging staff and enabling the delivery of lean patient pathways within local health communities.

The benefits from a new approach to bed management

Sherwood Forest Hospitals NHS Foundation Trust faced unpredictable demand, particularly during the peak winter months when staff were forced to shift their focus from patient care to simply finding them a bed, was causing widespread problems right across the hospital, impacting staff morale, key quality and performance targets and the Trust’s financial position.

Improving the quality of non-emergency patient transportation

Yorkshire Ambulance Services was at risk of incurring a significant financial loss, and Service Commissioners were also expressing disappointment over the effectiveness & performance of PTS.

As a result, the Trust approached Unipart to seek our help in developing a solution that would improve their PTS while also reducing costs and protecting a significant income risk.

Engaging with staff and patients to redesign an Endoscopy pathway

Sherwood Forest Hospital invited us to support the application of Lean principles to the Trust’s Endoscopy Services. The aim was to improve the department’s capacity, productivity and planning to enhance patient experience, employee engagement and potential income.

A trust-wide transformation at The Countess of Chester NHS Foundation Trust

Given the challenges now facing the NHS, the Countess recognised the need to transform its culture and introduce new ways of working while delivering the highest quality of patient care through committed and capable people. In order to help achieve its objectives it appointed Unipart Expert Practices to help develop this new approach that was to be called the Countess Way.