Our success in meeting our own challenges has shaped our unique approach to consultancy
Longstanding problems with patient flow would need to be overcome in order to free up 2,800 new outpatient slots and achieve annual operating targets.
Wrightington hospital has an orthopaedic centre of excellence, world renowned for specialist services of the highest quality. Yet, despite this outstanding clinical reputation there were real threats of closure facing the unit.
The problems lay in the shortcomings surrounding patient access to the service and the significant impact that poor pathway management was having on financial performance. Despite many previous internal and external attempts to improve, the problems remained, resulting in inappropriate processes and poor resource utilisation.
Unipart were asked to find a different way of engaging the staff in overcoming these problems, in order to create a significant performance turnaround – to achieve annual theatre operating targets would need 2,800 new outpatient slots to be created. This would require improved patient flow and a big reduction in the lengthy waiting times for outpatient access.
Download the full case study using the link below to find out how we worked closely with staff, at all levels, to identify and address the underlying issues to deliver £1m in additional revenue.
The programme was successful in finally overcoming the longstanding problems and delivering significant increases in performance: