Our success in meeting our own challenges has shaped our unique approach to consultancy
University Hospitals Coventry and Warwickshire (UHCW) NHS Trust is one of the UK’s largest teaching Trusts with responsibility for managing two major hospitals in Coventry and Warwickshire, which between them serve a population of over a million people. Providing world class services to patients is at the heart of UHCWs philosophy and values.
UHCW recognised the need to transform its culture and introduce new ways of working while delivering the highest quality of patient care through engaged and capable people.
UHCW were not only looking to make these improvements, but also to sustain the change and to introduce a culture of continuous improvement within the Trust. Due to our unique expertise and experience of building operational excellence within our own business and those of our NHS partners over many years, Unipart were enlisted to support the transformation.
The objectives of the programme were to:
Contribute to improvements in patient experience, through enhanced quality, safety and access
A high level initial scoping activity was first conducted in order to deeply understand, and benchmark among peers, the underlying challenges and improvement opportunities within UHCW. This would involve an array of staff engagement approaches aimed at effectively targeting and engaging employees across clinical and non-clinical functions. These activities would also serve to identify, scope and validate a number of opportunities that existed for service improvements initiatives and prioritisation. The improvement opportunities identified covered themes such as patient flow, patient experience, cost reduction and revenue. This would span wards, pharmacy, catheter laboratories, procurement processes and clinical specialties. More specific projects were also initiated as a result of the benchmarking activities, such as an end-to-end review of clinical coding processes.
Throughout the duration of the programme engagement of clinical staff in improvement initiatives would be key. Working in collaboration with executive management, the delivery team facilitated a range of engagement sessions with clinicians that actively involved them in scoping, designing and delivering the programme to its successful conclusion.
To deliver the anticipated benefits - and ensure they are sustained - the Trust Leadership and Transformation Teams were engaged in developing a standard methodology, to be deployed in order to build internal capability and engage staff at all levels, for improving performance and patient experience. A visit to a local Unipart facility provided an opportunity to see real life examples and bring to life the systematic application of the tools and standards embodied within the proposed methodology.
The overall transformation programme delivered a return on investment of 5:1 during the 18 month duration, with a target ROI of 12:1 over a 3 year period. These benefits include: