Utilities Sector Case Studies

We have a proven track record of applying our methods to many Utilities organisations.

Our clients see solid results through the application of our way of working and benefit from re-motivated and engaged staff that have the confidence to carry on improving long after we have departed.

If you would like to learn more about how we work with clients, please click here.

Turning performance around: from worst to best

An independently quoted UK water and waste company providing services to over 3.5 million paying customers was significantly underperforming and judged to be the worst in its sector. Our challenge was to help turn the company into the best water and waste provider in the UK.

Field Operations: improving depot efficiency

An iconic utility organisation needed to improve the efficiency of repair processes in regional depots. We built the capability of teams in efficient ways of working which would save £240k from capacity improvements and deliver significant improvement in customer service.

Improving the process for handling customer complaints

One of the UK’s leading utility companies needed help to achieve service level agreements as set down by the Regulator for customer complaints. Just 38% of complaints were being resolved first time. We were tasked with working with the department to ensure that the SLAs would regularly be met.

Field Operations: solving equipment hire issues

This large utility organisation will save £1.2million p.a. by rethinking it's approach to field team equipment hire. Trained in efficient ways of working and empowered to problem solve at their own level the team has been able to slash the cost of contract labour associated with hiring lifting equipment.

Avoiding regulatory fines through process improvement

One of the UK’s leading water utility companies needed help to create a more efficient process for identifying and repairing leaks across nine counties at the lowest acceptable cost.