Our success in meeting our own challenges has shaped our unique approach to consultancy
First ScotRail challenged Unipart Expert Practices to develop and implement Lean ways of working at four depots that will reduce actual and potential train failure by identifying the problems at their root cause through the engagement of all of their employees.
A key challenge was to improve communication and teamwork. There was limited communication of the reasons for train failure and shop floor staff were excluded from making any contribution to this process.
Our own experience, in our own company, has shown that a high level of employee engagement is the only way to sustain new ways of working.
Our solution centred on developing the use of Visual Management, creating real ownership of new processes and generating engagement of all operatives in solving problems.
Three key meetings bind the processes in the Communication Centres together:
Key process activities which had become bottlenecks were identified through the Communications Cell process. This led to mini improvement activities being implemented with the operational teams which resulted in immediate productivity gains while also contributing to longer term solutions.
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We delivered the hand-over of a sustainable process to First ScotRail that will continue to further improve fleet reliability through the use of the new Communications Centres.
To download the full case study on First ScotRail, click on the image below.