Retail & Distribution Case Studies

We have a proven track record of applying our methods to many clients in retail and distribution environments.

Our clients see solid results through the application of our way of working and benefit from re-motivated and engaged staff that have the confidence to carry on improving long after we have departed.

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Thinking that goes beyond logistics for Waterstones

A logistics transformation in the fast changing and difficult retail market delivered crucial competitive advantage by finding new ways of improving the service for the end customer.

Building consistent performance across a widespread network

A series of mergers and acquisitions had resulted in a range of different IT systems, processes and cultures within their nationwide branch network.

We were tasked with helping introduce a single culture focused on service quality, customer satisfaction and continuous improvement.