Solving equipment hire issues in Field Operations

The challenge

When the outage team of this large utility company required lifting equipment to repair and maintain overhead lines, they would hire both the equipment and external resource to do the work.

However, the sub-contracted teams hired in often didn’t know how to best use the equipment, leading to delays. This resulted in additional costs and extra time spent on re-planning.

How we helped

Our team of expert practitioners engaged the field operations team in new, more efficient ways of working and built their capability to own and solve problems at their own level.

As a result, the outage team recognised that if they underwent formal training on how to use the equipment correctly and safely, they did not need to hire in external resources.

The team has seen improvements to safety, and crucially improved employee morale – as they are now much more in control.

The results
  • During the main six-month outage season, this one idea has saved the team c£100,000 in contract labour costs alone
  • With the solution being rolled out across the other regional teams, the total saving will be around £1.2million p.a.
  • These new skills are leading to much greater employee engagement, with the team actively involved in daily communication meetings to review and improve the performance of their service.

To download a PDF copy of the full case study, click on the image below.

issues wit hiring equipment