Our success in meeting our own challenges has shaped our unique approach to consultancy
The National Insurance Contributions Office (NICO) – which registers 70 million new National Insurance (NI) accounts and processes £59Bn of UK State Benefits and Pensions each year – wanted to improve performance and the level of service provided to customers.
Our experience in our own company has shown that a high level of employee engagement is central to ensuring that any new way of working is sustained.
To see all of the ways in which we helped, make sure to download the full case study at the bottom of the page.
Some of the results following significant achievements:
The transfer of relevant skills and know-how to every level of NICO laid the foundation for the organisation’s continued success.
Since Unipart left NICO, this learning culture and infrastructure (and the continued engagement of staff) has delivered further (on-going) benefits:
As a result of its activity at NICO, we have undertaken similar implementations in other parts of HMRC as well as creating programmes to mentor HMRC Directors and to equip top HMRC executives to lead their organisation.
To read all of the benefits that NICO saw as a result of our work, download the full case study below.